HOW CAN WE HELP?
Our Dublin-based team and AI assistants are available 24/7 to ensure your Eirvo experience is seamless.
AI Assistant
Instant answers and account help via Gemini AI.
Need direct help? Email us at support@eirvo.ie
Common Questions
How does fare bidding work in Ireland?
Passengers propose a fare based on the journey distance. Licensed SPSV drivers in the area can then accept the price or suggest a counter-offer via the Eirvo marketplace.
Is Eirvo cheaper than Uber or Bolt?
Because YOU choose your fare, Eirvo is often significantly more affordable. There is no forced surge pricing — you and the driver agree on a price that works for both.
Can I pick my own driver?
Yes. Unlike other apps that assign you a driver automatically, Eirvo lets you view multiple driver offers and choose the one with the best price, rating, or vehicle.
Is Eirvo fully licensed?
Yes. Eirvo only operates with drivers holding valid Irish SPSV licenses verified by the NTA. All vehicles must pass regular NCT inspections to remain active.
What is the refund policy?
Most cancellations within 3 minutes of booking are free. Automatic refunds are issued if a driver cancels or no driver is found. For full details, see our Refund & Cancellation Policy page.